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Are You Experiencing Frozen or Leaking Pipes?

Date posted: 2/19/2021

Are You Experiencing Frozen or Leaking Pipes?

If your pipes are frozen or you are experiencing leaks, here is some helpful information.

  • If you are not able to run water in your home, it is likely due to your home’s pipes being frozen. If this happens, pipes can expand and leak when they thaw. To lessen possible damage, you can turn off the water to your home (see diagram below).



  • If you believe it’s a broken district service lines, please contact Crossroads Utility Services at customerservice@crossroadsus.com or 512-246-1400, and staff can answer basic questions. You may also find additional helpful information on the Crossroads website by clicking here.  
  • If you are a Block House MUD resident and have questions related to your electrical power, please contact your provider, the Pedernales Electric Cooperative (PEC), at 888-883-3379.


The next few days will be a challenge. Crossroads will do their best to help triage emergencies for customers. The Crossroads Operations team has been working around the clock to try and help customers. We are also building a post storm team to help work this weekend to help customers shut meters off, isolate leaks, etc.

Please remember that pipes on private property are the responsibility of the property owner; and residents are encouraged to call a plumber if you’re concerned an issue is more than you can handle.



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